1NW Contact, LLC

White Papers:

Importance of Customer Service

'The Critical Importance of ingrained Customer Service thinking in the Outsourced Contact Center Vendor Relationship". Customer service is an integral part of your and our job and should not be seen as an extension of it. 1NW Contact knows that the most vital asset of each of our clients is its customers.

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Work-At-Home Agent Model as a Strategy

In 2006, the U.S. Chamber of Commerce estimated that there were 30 million full and part-time Work-At-Home Agents in the US, a number they expected to grow to between 50 and 100 million by 2012. There are a multitude of initiatives underway in both the private and public sectors to promote the adoption of WAHA MODEL.

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Contact Center Outsourcing Considerations

Many organizations have outsourced these critical business functions successfully by establishing a strategic relationship that is better than its predecessor structure. This report is designed to provide insight into a best practice technique for establishing a successful relationship with an outsourced contact center provider that will deliver...

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