1NW Contact, LLC

Case Studies:

Improve Service Levels by Outsourcing Customer Care using a Virtual Workforce

...A consumer products company had many challenges when one of its key facilities closed and its operations were consolidated...

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B2B Appointment Setting

Develop a process to efficiently market VOIP Telephone Services to the business community in a major metropolitan area. Issues to consider when developing the process...

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1 NW Contact Uses Integrate.com to Scale its Live Transfer Education Business by more than 300% in 90 Days

....is helping 1NW Contact break into the education vertical and secure a solid foothold as a Live Transfer generator in this valuable market. 1NW has scaled its education business by 300% since beginning with Integrate less than 90 days ago. More exponential growth is on the horizon.

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Why the hiring process matters

...finding and hiring these high quality agents was a challenge. The company decided to improve its hiring process, providing agents with a world-class application process to match its world-class customer service experience. 1NW Contact wanted a hiring process that educated candidates, while demonstrating a commitment to their success.

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Customer Care –ON-LINE EDUCATION COMPANY

...1NW Contact engaged with an on-line education company to perform Tier I customer care for both students and applicants. By recruiting and hiring empathetic customer centric CSRs, empowering them with tools, training, and coaching...

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Live Transfer Leads for a Lending Company

...Our client, a Savings and Loan that had purchased a loan originator, needed to increase incoming lead opportunities for over 20 Loan Officers.

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Quick Turnaround Consumer Survey Project

...Our client, a consulting firm in the consumer market, had a need to fulfill a commissioned project to deliver a 32-question telephone survey to 20,000 households in the New York City area. The survey had to be completed in a two-day...

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